Returns, Refunds & Complaints at Berrylands Florist

Our Fresh Flowers Guarantee in Berrylands

At Berrylands Florist, we take pride in being your trusted local florist, providing homes and businesses in Berrylands with beautiful, fresh flowers every day. Every bouquet we create is handled with care, attention, and delivered personally to your door. We are committed to delighting you and offer a Fresh Flowers Guarantee to underpin our confidence in quality and service.

Damaged-on-Arrival Policy

Your satisfaction means everything to us. If your flowers arrive damaged or not as described, please let us know immediately upon receipt, ideally within 24 hours. We kindly ask you to retain the original packaging and, if possible, provide a photograph of the bouquet and any visible damage. This will help us resolve the matter quickly and ensure we continually uphold our high standards for floral delivery in Berrylands.

Flower Freshness Window

Our flowers are sourced daily from the most reputable growers and carefully arranged to maximise vase life. We guarantee a minimum freshness window of 5 days from delivery, provided you follow the care instructions supplied. Should your flowers wilt or deteriorate within this period, and care instructions have been followed, we will happily address the situation with you directly.

Refund & Replacement Options

If you experience any issues with the quality or condition of your flowers, you have two options:

• Replacement: We will arrange for a new bouquet to be prepared and delivered as soon as possible at no extra charge.
• Refund: If you prefer, we can process a full or partial refund, depending on the nature of your complaint and the circumstances.

Refunds are typically processed back to your original payment method and may take up to 5 business days to appear, depending on your bank or provider. We want you to be completely confident in choosing Berrylands Florist again and again.

Complaints Procedure

If you are less than satisfied for any reason, we want to know. Our complaints process is designed to be simple and effective:

1. Contact us directly as soon as possible with your order details and a description of the issue.
2. For flower-related concerns, please provide a clear photo if you can so we can investigate promptly.
3. Our friendly team will acknowledge your complaint, investigate, and provide a resolution within 2 working days where possible.
4. We will always aim to resolve the issue to your satisfaction with either a replacement, refund, or another agreed solution.

Your feedback is invaluable to us and forms part of our continual effort to deliver the very best flowers and service in Berrylands.

Your Trusted Local Florist in Berrylands

We are proud to be the chosen florist for many Berrylands households and businesses, renowned for fresh, beautifully arranged bouquets and reliable local delivery. Our flexibility and close connection to the community means that every order receives our utmost care and attention. Thank you for choosing Berrylands Florist and supporting a locally trusted business.

If you have any questions about our Returns, Refunds, or Complaints process, please do not hesitate to reach out. The Berrylands Florist team is here to help you enjoy stunning, fresh flowers with complete peace of mind.